Certification Track
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
MCDST 70-271
Installing the operating system
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performances
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
MCDST 70-272
Application Support
Office Installation
Office Configuration
Troubleshoot in Microsoft Word
Troubleshoot in Microsoft Excel
Troubleshoot in Microsoft PowerPoint
Configure Microsoft Outlook to Connect to Exchange Server
Troubleshoot in Microsoft Outlook
MCDST candidates are required to pass two core exams. Elective exams are not required.
Microsoft Certified Desktop Support Technician (MCDST) Course
Core Exams: (2 Exams Required)
Exam 70 – 271: Supporting Users and Troubleshooting a Windows XP OS
Exam 70 – 272: Supporting Users and Troubleshooting Desktop Applications on a Windows XP OS
